BMW India launches contactless service
BMW India has enabled a distinctive contactless vehicle service for the customers in India. The BMW Contactless Service allows customers to reserve vehicle support, review service-related quotes and make payments safely on line and more, using a click of a button.
Vikram Pawah, President, BMW Group India stated,"In BMW, we firmly believe in leveraging high-tech technology to augment our brand's customers centric efforts. We have successfully transformed our business processes throughout our merchant network and empowered a easy way for our clients to avail and expertise BMW vehicle service in the comfort of their houses. The BMW Contactless Service will play a critical part in providing a secure and seamless customer care service to our new and existing clients in this outbreak. Together with BMW One app along with the BMW Smart Video functionality, the BMW Contactless Service ensures that a detailed service encounter is delivered safely."
BMW Contactless Services introduces customers to a digital first means of finishing vehicle service with no necessity of seeing the authorised BMW workshop centre. It's intended to seamlessly take clients through the whole automobile service virtually.
Customers can simply utilize BMW One App in their smartphone or purchase online using a tablet computer or private computer to pick the required kind of support, select a convenient time and date slot together with the closest BMW workshop. BMW service staff will get to the pick-up place, sanitise the automobile and proceed because of its services. Clients will get in depth evaluation of the status of vehicle and extra service recommendation through the industry-first BMW Smart Video upgrade. Clients can review the support requirement, quote and accept exactly the exact same immediately online. Further secure online payments for providers availed provides complete reassurance. The serviced vehicle is totally sanitised and delivered in accordance with the requested place. The servicing and deliveries of all customer vehicles will likely be undertaken by adhering to all local authorities directives place the lockdown period.
BMW Smart Video a distinctive app-based smart movie and picture solution where clients can provide real-time approvals for needed repairs and service. The dealership technicians produce a movie of the service automobile describing the service/repair needs and discuss the quote online. Clients get a connection where they can comprehend the support requirements throughout the video and provide an endorsement online without the necessity of going to the dealership again. BMW Smart Video alternative has already benefitted over 81,000 clients with higher rate of consumer satisfaction.